Omnilux Contour FACE

My Omnilux Contour Face mask (bought from the brand site) stopped working 1.5 months outside the two year warranty due to a shorted wire in the flimsy joint between mask and cord. I emailed Omnilux support and was told they wouldn’t help me, to just buy a new mask. I can’t afford $395USD for the same beauty device every two years. A quick Google and YouTube search showed others having their mask short out around the two year mark too. Hard not to feel like they’re designed to fail just outside of warranty to encourage repeat purchases. After posting warning reviews on a few reseller sites like this, one contacted Omnilux on my behalf and their Provider Account Manager Anya asked me to take down my reviews and offered me a 50% off coupon. Wow. I replied with examples of other masks failing and a few questions and three weeks later no reply. So now Omnilux is ghosting me hoping I’ll just go away? If you’re rich enough to shell out $197.50 to $395 every two years on the same defective product with questionable support, well, have at it. Otherwise, you may want to try a different brand.