How do I create an account?

Creating a EMstore customer account allows you to store billing and shipping information so that you do not have to enter it every time you place an order. Please note that EMstore does not store credit card information for your security. You can also keep track of all purchases made while logged into your account. To create an account, simply enter your information here.

How can I recover/change my password?

If you cannot remember your password or need to change your password, simply click on the “forgot password” link. You will need to enter the email address associated with your account and click the submit button. After clicking the submit button, you will be emailed a “reset password” link along with direction as to how to recover or change your password.

How do I update my account information?

You can update your account information by logging into your customer account here.

I am getting emails, but I cannot login?

If you are receiving email notifications from EMstore, you may not necessarily have a EMstore.com username, yet. You may have simply signed up for promotional emails and/or our newsletter.
Please feel free to create an account using this link.

How do I unsubscribe from your email newsletter?

To be removed from our email list, simply click on the “Unsubscribe” link found at the bottom of the email received.

Where can I purchase a Gift Card/Gift Certificate

We are so happy that you want to spread the love of EMstore’s products on to someone else! We have both mailable and e-gift cards available for sale here.

How can I open a wholesale account and become a distributor or retailer?

EMstore.com is simply a retailer of professional lines products and is not associated with any of the manufacturers. If you are a spa or salon interested in opening a wholesale account, please contact the brand directly.

 Please note, that we are NOT able to provide discounts to licensed professionals. 

How do I open a professional account?

EMstore.com is solely a preferred retailer and not a direct manufacturer. We are unable to offer any professional account pricing or discounts. For wholesale inquiries, please contact the brand directly. 

How do I carry products in my spa?

EMstore.com is solely a preferred retailer and not a direct manufacturer. We are unable to offer any professional account pricing or discounts. For wholesale inquiries, please contact the brand directly. 

Are products tested on animals?

No. Eminence Organics is not only cruelty free but also Leaping Bunny Certified. For more information on the many certifications of the Eminence products you can visit: eminenceorganics.com/us/certification-memberships

Are the products Gluten Free? Vegan? Soy Free? Nut Free?

Eminence Organics offers a large variety of lifestyle and allergy friendly products. You can choose the “Refine By” option while browsing any of our product pages to see a list catered specifically to your concern.

Are the products safe for use during pregnancy?

Although Eminence Organics products are made with natural and organic ingredients, we advise anyone who is pregnant or nursing to consult with their primary healthcare provider.

What is the expiration date of my product?

Natural preservatives keep the products fresh. The typical shelf life of Eminence Organic Skin Care products is 12 to 18 months. The strongest indicator of an aging product is a change in consistency, color or scent.

Where can I view a complete list of the ingredients in the products?

A full list of ingredients per our manufacturer is listed on the individual product pages under the “Ingredients” tab. For further in depth information on specific ingredients, please contact Eminence Organics directly at 1-888-747-6342.

Do you offer complimentary samples?

EMstore.com proudly offers one complimentary sample with each full size product purchase. Specific requests for samples may be made in the notes section during checkout but is not guaranteed. Please note all products are not available in sample size. The best way to to guarantee an available sample choice is to purchase that sample directly from the product page.  

My eye cream isn’t pumping. What should I do?

In the event your eye product does not dispense, please try the following resolution:

Because the pump is airless, on occasion an air bubble will develop during transportation and may cause the pump to clog. To solve this, we recommend turning the product upside down. Tap the bottom of the product while simultaneously pressing down on the pump. A bit of force may be required in order to disrupt the air pocket. Repeat a couple of times or until the product begins dispensing.

If this does not work, please contact us at info@emstore.com for further assistance.

The seal on my product wasn’t sealed. What should I do?

Please be aware that Eminence Organics does not use industrial glue, rather an all natural adhesive to seal their products. Due to the nature of these organic ingredients, the effectiveness of the adhesive may be compromised during the shipping and transportation process. At any time, please be aware the integrity of the products has not been compromised. For further information, please contact us directly at info@emstore.com.

My new products are giving me an allergic reaction. What should I do?

For allergy concerns, please contact us at info@emstore.com.

Where can I track my order?

Once your order has shipped, you will receive a Shipment Confirmation email. This email will contain your tracking number as well as a link to track your package. Additionally, you can track your order by entering the order information here.

What is the cost of shipping?

We offer complimentary shipping on all orders. A complimentary Priority upgrade will be applied to all orders $125.00 or more. If desired, orders sent on ground shipping (orders $124.99.00 or less) may upgrade to a Priority service for $6.99. Additionally, FedEx Express delivery with real-time rates is available as an option at checkout.

When will I get my order? How long does shipping take?

We are proud to offer fast, reliable shipping methods to get your order to you as quickly as possible. USPS Priority 1-5 Day Shipping is typically delivered within 1-5 days from processing. Ground shipping is typically delivered 5-10 days from processing. Please note, this delivery spread does NOT include processing time for the order, which is generally 1-3 additional days. If you have any questions about the expected delivery date of an order that has already shipped, please contact the United States Postal Service first by calling 1-877-747-6249 or visiting them online at usps.com.

My tracking number says an order has been delivered, but I have not received it?

If you have received a tracking notification stating that your shipment has been delivered and you have not received it, please contact USPS first by calling 1-877-747-6249 or visiting them online at usps.com. If you opted for insurance on your order, please email us at info@emstore.com.

I didn’t receive a confirmation email.

If this is your first order from EMstore.com, please check your spam folder. We recommend adding EMstore.com to your contact list to ensure all order confirmations appear in your inbox. If you are still unable to locate your confirmation email, please email us at info@emstore.com.

Do you ship internationally?

At this time, EMstore.com only ships within the United States Territory. This includes Puerto Rico, Virgin Islands and the Minor Outlying Islands.

Can I cancel my order?

When an order is placed on EMstore.com, we begin processing the order immediately to ensure prompt delivery. We’re unable to cancel or change an order once it has been submitted.

Can I return a product for a refund?

EMstore.com offers a 30-day return policy. You can read more about our policy on Returns & Exchanges here.

I received damaged products. What is your return policy?

Although not common, handling during transportation may cause box and/or product damage. Please be prepared to submit photos of the damage to info@emstore.com. You can read more about our policy on Returns & Exchanges and fill out our return form here.

I returned my order, where is my refund?

EMstore.com typically issues a refund within 14 days.

Where do I ship a return?

EMstore.com
585 NW Mercantile Pl Ste 100
Port St. Lucie, FL 34986

Do you offer any incentive programs?

We certainly do. We offer a Rewards program as well as a Refer a Friend program. Both of these give you credit to use towards future purchases.

What is the Reward program?

With EMstore.com Rewards, you earn points from each purchase, which leads to discounts on future orders. Plus, it’s free to join.

What is the Refer a Friend program?

We will send a welcome email to your friends informing them that they have been referred by you through your participation in the Refer a Friend program. Each friend you refer will need to create an account in order to receive a Ten Dollar ($10) coupon to use towards any purchase with a minimum of One Hundred Dollars ($100). Once your friend makes their first purchase, you too will receive a $10 credit.

Where can I get more info on these programs?

More info and answers to most questions on both programs can be found here.

How can I get started?

For the Rewards program, please click here.

For the Refer a Friend program, please click here.

Who is EMstore.com?

EMstore.com is a proud authorized retailer of top-tier, professional skincare brands in the industry, including Eminence Organics, IMAGE Skin Care, Phytomer, NuFace, and more. We aim to deliver the freshest products directly to your door.

We strive to simplify your skincare routine by offering personalized recommendations and complimentary shipping on all orders. We also offer a generous loyalty program where you earn points on every order, which can be used towards future savings. 

What is the Refer-a-Friend Program and is it right for me?

Refer-a-Friend is a simple and effective way to share our site with friends and family and get rewarded for it.

How does the Refer-a-Friend Program work?

Step 1: Provide us with a friend’s email address or simply share our program on Facebook or Twitter.

Step 2: Your friends will receive an email with a $10 credit to apply towards their first purchase. If the referral was seen on Facebook or Twitter, then your friend will need to use the referral coupon code that was shared.

Step 3: Once a friend makes their first purchase, you will receive a reward credit of $10 on your account to use towards your next purchase of $100 or more.

How many friends can I refer?

Our referral program is uncapped. You will continue to earn $10.00 EMstore.com rewards for each valid referral you make who becomes a EMstore.com customer. We will email you when your credit is added to your account so you can use it on future purchases.

How do I know I have received my reward credit for a referral?

Every time a friend you referred completes their first purchase, you will receive an email. Also, you can go to your My Account page and click the Referrals tab. Here we will show you all your current referrals and the total credit you have available.

Do I need to have a EMstore.com account?

Yes. You must have an account to participate in the Refer-a-Friend program. This will allows to to keep track of all of your referrals and credit your account with the reward credits.

Is there a minimum purchase?

Yes there is a minimum of $100 purchase requirement for your both you and your referral to qualify for the $10 credit.

How do I get started?

Already a EMstore.com? Click here.

If you’d like to participate in the Refer-a-Friend program and you are not yet a registered customer, please click here to register for an account. 

What is EMstore.com Rewards?

With EMstore.com you can earn points from each purchase, which leads to discounts on future orders.

How does it work?

Each product page will show how many points that product is worth. Simply select your favorite products and complete your purchase. We will then add the points to your account for each product you ordered.

How do I know how many points I have?

You can go to your My Account page and click the Points tab. Here we will show you the total amount of points you have available.

How can I redeem my points?

You can redeem your points at checkout when you have enough points to apply towards an order. We will even show you how many points you have on the checkout page.

How else can I earn points?

Besides earning points for purchases, you can also earn points for reviewing a purchased product. Additionally we give you points when you register for a EMstore.com customer account. And we double the points in certain promotions and will introduce other ways to earn points in the near future.

Do my points expire?

Yes, points expire after 1 year from the time they are added to your account.

How do I get started?

Already a EMstore.com customer? Click here.

If you’d like to participate in the Points program and you are not yet a registered customer, please click here to register for an account. 

A $15 Non-Delivery Fee will be charged for refused shipments. The Non-Delivery fee will be charged to the payment form selected during checkout, and will be subtracted from any refund or store credit. All packages returned to sender due to customer error may be reshipped or refunded for a $6.99 fee.

** During the holiday period, processing times may extend beyond the usual 24-72 business hours and might vary.

All orders are generally processed within 24-72 hours of being placed. Orders received on Saturday and Sunday will begin processing next business day. Orders placed after 5:00pm EST will begin processing on the next business day. Please take into consideration the 24-72 hour processing time.

Orders shipped ground to the western U.S. can be expected within 5-10 business days. Ground orders shipped to the eastern U.S. generally take 3-7 business days. USPS Priority services are sent on a 1-5 day service once they have completed processing. All USPS delivery times are estimates and are not guaranteed. The total time needed to deliver your package may be longer and is the responsibility of the carrier.

Expedited, overnight and 2-day shipping services are available through FedEx at an additional cost. EMstore.com is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature. Please note estimated shipping time does not include weekends and holidays.

For quicker delivery, expedited Next Day and 2nd Day shipping services are available through FedEx and UPS.

EMstore.com is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature. Please note estimated shipping time does not include weekends and holidays.

EMstore.com does not ship internationally at this time. We apologize for any inconvenience.

USPS is required for all deliveries to PO Boxes and military addresses. We cannot guarantee replacement of lost packages shipped via USPS. EMstore.com offers insurance on all packages for an additional cost. This ensures replacement for damaged items or lost packages.

Signature and insurance are automatically applied to all qualifying orders of $500.00 or more. We highly recommend these shipping options to ensure the safe delivery of your order. If you choose to waive these options by unchecking the selection or signing ahead on the carrier website, EMstore will not be held liable for any shipment damaged or not received.

*Insurance is automatically applied to ALL orders. If you choose to waive these options by unchecking the selection, EMstore will not be held liable for any shipment damaged or not received.

The Department of Transportation requires certain pressurized or flammable items to be shipped via Standard Ground. Any order that contains one or more of these items will automatically be shipped on a ground service.

EMstore doesn’t ship to freight forwarders or addresses outside the United States. We reserve the right to cancel all orders shipping to a freight forwarder.

If an item in your order is out of stock, we will fulfill the remainder of your order and provide you with an estimated ship date of the backordered item(s).

In accordance with U.S. federal holidays, our warehouse will be closed on the following days of the 2023 calendar:

Sunday, January 1 – New Year’s Day
Monday, January 16 – Birthday of Martin Luther King, Jr.
Monday, February 20– President’s Day/Washington’s Birthday
Monday, April 10 - Observance of Easter
Monday, May 29 – Memorial Day
Tuesday, July 4- Independence Day
Monday, September 4 – Labor Day
Friday, November 10 – Veterans Day
Thursday, November 23 – Thanksgiving Day
Monday, December 25 – Christmas Day

• If the product you received is unopened, you have 45 days from the delivery date to receive a refund for the value of the product minus $5.99 for the prepaid shipping label.
• If the product you received has been opened and/or has been used, you have 45 days from the delivery date to submit a return request for a refund for the value of the product minus $5.99 and 8% handling fee.
• Store credit returns are not subject to the $5.99 label or the 8% handling fee.
• EMstore.com does not offer exchanges on items
• In order to be eligible for a refund or replacement, the product you are sending back to us MUST be at least 75% FULL with all of the original packaging, pieces, and printed material included in the return package.
• In order to be eligible for a refund or replacement, the original packing slip showing the order number from EMstore.com must be included in the return package.
• In order to be eligible for a refund or replacement, all gifts and promotional material associated with the product purchased must be included in the return package.

• In certain instances, we will ship out a replacement product or an exchange prior to receiving the original product back to our warehouse and will include a prepaid shipping label with the replacement. All original items are expected to be returned to our warehouse within 10 days of receiving the return label either. If the product is not received within 10 days, we reserve the right to charge the full price of the original product along with the cost of the shipping label ($6.99) to the originating form of payment.
• Orders that waived insurance are not eligible for a replacement if the package was damaged or lost during shipment

If the product you received is unopened, you have 45 days from the delivery date to receive a refund for the value of the product minus $6.99 for the prepaid shipping label.

If the product you received has been opened and/or has been used, you have 45 days from the delivery date to submit a return request for a refund for the value of the product minus $6.99 and 8% handling fee.

Store credit returns are not subject to the $6.99 label or the 8% handling fee. In order to return a package to us, you must have a Return Authorization Code which will be sent to you via e-mail following the submission of the return form.

All refunds MUST fill out and submit the return form below before your request can be processed.

Any package returned without an approved RMA code will NOT be accepted and will be sent back at your expense.

In order to be eligible for a refund or replacement, the product you are sending back to us MUST be at least 75% FULL with all of the original packaging, pieces, and printed material included in the return package.

In order to be eligible for a refund or replacement, the original packing slip showing the order number from EMstore.com must be included in the return package.

In order to be eligible for a refund or replacement, all gifts and promotional material associated with the product purchased must be included in the return package.

• Shipping charges may be deducted from the final refund amount.
• Refusal to replace or refund items not submitted within the specified time frames.
• If you would like us to provide you with a pre-paid return shipping label, a $6.99 charge will be deducted from the refund amount 
• If you are returning a product due to an error originating on your part (such as ordering the incorrect product, color, etc.), there will be a 10% handling and re-stocking fee deducted from the refund amount in addition to the $6.99 charge deducted for the pre-paid return shipping label (if applicable). This is only applicable to refunds and store credit.