In general, I really like this product when it is fresh, but the one I received from EmStore was rank in the sense that it produced a foul smelling odor that stuck to my face and followed me around all day.
It literally took me almost a week of smelling and replacing all my towels, trying to find the origin of the wet sponge smell that I would acquire every time I washed my face, to finally realize the smell was coming from the Acne Advanced Clarifying Hydrator that I’d just spent $62 on!!
The first bottle I had purchased directly from Eminence did not have the same putrid stench, so it’s clearly an issue with the product quality / freshness, as opposed to just an odd, unpleasant smell that is supposed to be there.
Obviously, I returned it to EmStore, and immediately replaced it with another one directly from Eminence, which did not smell, as I was uncomfortable putting unidentified, but clearly rotten organic materials on my face…
The best part is that when I finally received my “refund,” after mailing the original tainted product back to EmStore, it came in the form of store credit, less the cost of shipping!! So, now I’m stuck with $56.19 in credit for a store that has demonstrated a blatant lack of concern for the quality of their products (I noticed other reviewers had also noted an unusual smell)!
Ultimately, the whole experience cost me $5.81 in shipping, my time, and left me with an obligation to spend another $56.19 at a store whose integrity I no longer have any confidence in..
Why would I want store credit from a place that just let me pay $62 for an obscenely stinky, expired product, and then took no accountability for it whatsoever?
Works super well especially with other acne line products. The smell is a bit off putting but is worth it for the results
I never thought I could love a product more. This is my go to. My skin absolutely loves this product. It’s clear of acne and if I do happen to get a hormonal breakout if I apply this on it it disappears by the next day. Love love love this
I feel that since I've started using this product the small bumps on my cheeks have lessened considerably.
This is by far the best product I have ever used for my cystic/hormonal acne. I have not had any breakouts or hormonal acne since I started using this product. I have tried every acne regimen and used accurate, but nothing compares to the effects I see from this hydrating acne cream. Thank you for this amazing product!