Frequently Asked Questions

My Account

How do I create an account?

Creating a EMstore customer account allows you to store billing and shipping information so that you do not have to enter it every time you place an order. Please note that EMstore does not store credit card information for your security. You can also keep track of all purchases made while logged into your account. To create an account, simply enter your information here.

How can I recover/change my password?

If you cannot remember your password or need to change your password, simply click on the “forgot password” link. You will need to enter the email address associated with your account and click the submit button. After clicking the submit button, you will be emailed a “reset password” link along with direction as to how to recover or change your password.

How do I update my account information?

You can update your account information by logging into your customer account here.

I am getting emails, but I cannot login?

If you are receiving email notifications from EMstore, you may not necessarily have a username, yet. You may have simply signed up for promotional emails and/or our newsletter. Please feel free to create an account using this link

How do I unsubscribe to your email newsletter?

To be removed from our email list, simply click on the “Unsubscribe” link found at the bottom of the email received.

Where can I purchase a Gift Card/ Gift Certificate?

We are so happy that you want to spread the love of Eminence Organics on to someone else! We have both mailable and e-gift cards available for sale here.

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How can I open a wholesale account and become a distributor or retailer? is simply a retailer of Eminence Organics products and is not associated with the manufacturer. If you are a spa or salon interested in opening a wholesale account, please contact Eminence Organics directly at 1-888-747-6342. You can also visit them online at Please note, we are NOT able to provide discounts to licensed professionals. We apologize for any inconvenience this may cause you.

How do I open a professional account? is solely the preferred retailer of Eminence Organic Skin Care and not the direct manufacturer. We are unable to offer any professional account pricing or discounts. For wholesale inquiries, please contact Eminence Organic Skin Care at 1-888-747-6342 or visit them online at

How do I carry products in my spa? is solely the preferred retailer of Eminence Organic Skin Care and not the direct manufacturer. We are unable to offer any professional account pricing or discounts. For wholesale inquiries, please contact Eminence Organic Skin Care at 1-888-747-6342 or visit them online at

Where can I buy your products near me?

Eminence Organics has many local spas and salons that offer services and sales of their products. You can use the “find a spa” feature located on their website at for more information on locations near you.

How do I find an Eminence Rep? is solely the preferred retailer of Eminence Organic Skin Care and not the direct manufacturer. For information on speaking to an Eminence representative, please contact Eminence Organic Skin Care at 1-888-747-6342 or visit them online at

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Are products tested on animals?

No. Eminence Organics is not only cruelty free but also Leaping Bunny Certified. For more information on the many certifications of the Eminence products you can visit:

Are the products Gluten Free? Vegan? Soy Free? Nut Free?

Eminence Organics offers a large variety of lifestyle and allergy friendly products. You can choose the “Refine By” option while browsing any of our product pages to see a list catered specifically to your concern.

Are the products safe for use during pregnancy?

Although Eminence Organics  products are made with natural and organic ingredients, we advise anyone who is pregnant or nursing to consult with their primary healthcare provider.

What is the expiration date of my product?

Natural preservatives keep the products fresh.  The typical shelf life of Eminence Organic Skin Care products is 12 to 18 months. The strongest indicator of an aging product is a change in consistency, color or scent.

Where can I view a complete list of the ingredients in the products?

A  full list of ingredients per our manufacturer is listed on the individual product pages under the “Ingredients” tab. For further in depth information on specific ingredients, please contact Eminence Organics directly at 1-888-747-6342.

Do you offer complimentary samples? proudly offers one complimentary sample with each full size product purchase. Specific requests for samples may be made in the notes section during checkout but is not guaranteed. Please note all products are not available in sample size. The best way to to guarantee an available sample choice is to purchase that sample directly from the product page.  

My eye cream isn’t pumping. What should I do?

In the event your eye product does not dispense, please try the following resolution:

Because the pump is airless, on occasion an air bubble will develop during transportation and may cause the pump to clog. To solve this,  we recommend turning  the product upside down. Tap the bottom of the product while simultaneously pressing down on the pump. A bit of force may be required in order to disrupt the air pocket. Repeat a couple of times or until the product begins dispensing.

If this does not work, please contact us at for further assistance.

The seal on my product wasn’t sealed. What should I do?

Please be aware that Eminence Organics does not use industrial glue, rather an all natural adhesive to seal their products. Due to the nature of these organic ingredients, the effectiveness of the adhesive may be compromised during the shipping and transportation process. At any time, please be aware the integrity of the products has not been compromised. For further information, please contact us directly at

My new products are giving me an allergic reaction. What should I do?

For allergy concerns, please contact us at

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Where can I track my order?

Once your order has shipped, you will receive a Shipment Confirmation email. This email will contain your tracking number as well as a link to track your package. Additionally, you can track your order by entering the order information here.

What is the cost of shipping?

We offer complimentary shipping on all orders. A complimentary Priority upgrade will be applied to all orders $75.00 or more. If desired, orders sent on ground shipping (orders $74.99 or less) may upgrade to a Priority service for $5.99.  Additionally, FedEx Express delivery with real-time rates is available as an option at checkout.

When will I get my order? How long does shipping take?

We are proud to offer fast, reliable shipping methods to get your order to you as quickly as possible. USPS Priority 1-3 Day Shipping is typically delivered within 1-3 days from processing. Ground shipping is typically delivered 5-10 days from processing. Please note, this delivery spread does NOT include processing time for the order, which is generally 1-3 additional days.  If you have any questions about the expected delivery date of an order that has already shipped, please contact the United States Postal Service first by calling 1-877-747-6249 or visiting them online at

My tracking number says an order has been delivered, but I have not received it?

If you have received a tracking notification stating that your shipment has been delivered and you have not received it, please contact USPS first by calling 1-877-747-6249 or visiting them online at If you opted for insurance on your order, please email us at

I didn’t receive a confirmation email.

If this is your first order from, please check your spam folder. We recommend adding to your contact list to ensure all order confirmations appear in your inbox. If you are still unable to locate your confirmation email, please email us at

Do you ship internationally?

At this time, only ships within the United States Territory. This includes Puerto Rico, Virgin Islands and the Minor Outlying Islands.

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Refunds & Exchanges

Can I cancel my order?

When an order is placed on, we begin processing the order immediately to ensure prompt delivery. We’re unable to cancel or change an order once it has been submitted.

Can I return a product for a refund? offers a 30-day return policy. You can read more about our policy on Returns & Exchanges here.

How can I exchange a product?

To initiate an exchange, please visit the Returns & Exchanges page here and fill out the required return request form. Please include your name, order number, the name of the item(s) being returned and the reason for return in your request. We will provide a pre-paid shipping label upon request for $5.99. This amount will be deducted from the total cost of the return. Please read the full return policy before submitting your request to ensure that you are eligible for a refund, store credit or exchange.

I received damaged products. What is your return policy?

Although not common, handling during transportation may cause box and/or product damage. Please be prepared to submit photos of the damage to You can read more about our policy on Returns & Exchanges and fill out our return form here.

I returned my order, where is my refund? typically issues a refund within 14 days.

Where do I ship a return?
585 NW Mercantile Pl Ste 100
Port St. Lucie, FL 34986

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Incentive Programs

Do you offer any incentive programs?

We certainly do. We offer a Rewards program as well as a Refer a Friend program. Both of these give you credit to use towards future purchases.

What is the Rewards program?

With Rewards, you earn points from each purchase, which leads to discounts on future orders. Plus, it’s free to join.

What is the Refer a Friend program?

We will send a welcome email to your friends informing them that they have been referred by you through your participation in the Refer a Friend program. Each friend you refer will need to create an account in order to receive a Ten Dollar ($10) coupon to use towards any purchase with a minimum of One Hundred Dollars ($100). Once your friend makes their first purchase, you too will receive a $10 credit.

Where can I get more info on these program?

More info and answers to most questions on both programs can be found here.

How can I get started?

For the Rewards, please click here.

For the Refer a Friend, please click here.

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